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Statistical analysis of Call Center Data provides an opportunity to increase sales, service level and optimize performance. Geonet provides a complete solution for Call Center Managers and Executives to see their operations in real time and observe historical trends.

  • Assess Agent Performance
  • Intuitive Realtime Dashboard
  • Selection of Detailed Reports
  • Visualize Data through Graphs and Charts
  • Hourly and Daily analysis of the historic Data
  • Direct access to call detail recods
  • Monitoring of industry standard performance indicators