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Hosted PBX

Dedicated PBX System

Overview

Outsource the full-featured and cost-effective Hosted PBX includes all of the components necessary to build a powerful, scalable business phone system.
A team of professionals will setup, configure and monitor your dedicated PBX System within Geonet Data Center.

Hosted PBX Includes:

  • Server Hardware
  • System Instalaltion
  • System Uptime 99,9%
  • On-Site installation of IP Telephones
  • System Monitoring
  • High Speed Internet Connection
  • Redundant power source

Secure Telehony

Secure your Telephony connections with Geonet

Record Calls Record Calls

Improve SLA, resolve disputes and issues easily with a complete Call Recording archive.

Unified Office Unified Office

Reduce costs by unifying Branch and Home Offices into a single Telehony Network.

Improve SLA Improve SLA

Optimize Call Distribution and reduce customer hold times using Statistics and Analytics module.

Features
Agent Panel
Agent Panel

The panel lets you see detailed PBX activity, like who is talking and to whom, call durations, held calls, queued calls, etc. It lets you control your phone and perform transfers, launch call spying and whisper, monitor queue activity and more. All from your web browser, without the need to install anything on the client side.

Call Queue
Call Queue

Never give your customers a busy-tone again!
Call Queues allow you to route incoming calls to a specific group of phone numbers. While callers are waiting to be connected, your selected Hold Music will be played.

Call Routing
Call Routing

Send callers to the right place the first time.
Create your own customized rules. Route incoming calls automatically to the location or department they want to reach with menus and an automated receptionist.

Call Forward
Call Forward

Easily forward all calls to your cell phone, home phone or any other local or international number.
Call forward option is available in several conditions:
When busy, when the call is not answered for specified seconds and when call fails.
Also you can unconditionally forward all incoming calls to desired number.

Call Group
Call Group

Automatically route calls to the group of extensions or departments callers want to reach.

Local Extensions
Local Extensions

3 or 4 digit short number is assigned to every user connected to your PBX.

Music on Hold
Music on Hold

Professional high-quality music or any other custom massage for callers waiting on hold or in a queue.

Call Recording
Call Recording

Every incoming and outgoing call is recorded and stored in your personal web account.
Filter and search is available by time and date, source and destination numbers.

CDR Records
CDR Records

Every incoming and outgoing call is recorded in your call reports database. Filter and search is available by time and date, source and destination numbers.

IVR
IVR

Interactive Voice Response menu is the initial audio greeting telling callers which key to press to reach your phones, groups or voicemail ("Press 1 for sales..."). Set up your menu with a customized recording giving important information such as business hours, company directory and any other important instructions.

Call Center Monitoring

Gain valuable insight into business processes