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Virtual PBX
Cloud Telephony Solution
The full-featured and cost-effective Virtual PBX includes all of the components necessary to build a powerful, scalable business phone system. Virtual PBX is a reliable solution that significantly reduces telephony expenditure and opens up new types of voice connectivity options.
- Flexible IVR (Interactive Voice Menu)
- Call Recording
- Call History and CDR's
- Unify Offices into a single Telephone Network
Record Calls
Improve SLA, resolve disputes and issues easily with a complete Call Recording archive.
Improve SLA
Optimize Call Distribution and reduce customer hold times using Statistics and Analytics module.
Unified Office
Reduce costs by unifying Branch and Home Offices into a single Telehony Network.
Statistics and Reports module will enable you to analyze Call Center's various key performance indicators like SLA, Average Hold Duration, Average Call Duration and much more. Giving you an ability to optimize your business processes to increase customer satisfaction.
- Performance Indicators (KPI)
- Agent performance analysis
- Monitor average hold time
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Great Selection of IP Telephones
Review products from Leading Brands - Grandstream, Yealink, Ubiquiti and Cisco
Every incoming and outgoing call is recorded and stored in your personal web account.
Filter and search is available by time and date, source and destination numbers.
Interactive Voice Response menu is the initial audio greeting telling callers which key to press to reach your phones, groups or voicemail ("Press 1 for sales..."). Set up your menu with a customized recording giving important information such as business hours, company directory and any other important instructions.
Never give your customers a busy-tone again!
Call Queues allow you to route incoming calls to a specific group of phone numbers. While callers are waiting to be connected, your selected Hold Music will be played.
Send callers to the right place the first time.
Create your own customized rules. Route incoming calls automatically to the location or department they want to reach with menus and an automated receptionist.
Easily forward all calls to your cell phone, home phone or any other local or international number.
Call forward option is available in several conditions:
When busy, when the call is not answered for specified seconds and when call fails.
Also you can unconditionally forward all incoming calls to desired number.
Every incoming and outgoing call is recorded in your call reports database. Filter and search is available by time and date, source and destination numbers.
Professional high-quality music or any other custom massage for callers waiting on hold or in a queue.
3 or 4 digit short number is assigned to every user connected to your PBX.
Automatically route calls to the group of extensions or departments callers want to reach.
The panel lets you see detailed PBX activity, like who is talking and to whom, call durations, held calls, queued calls, etc. It lets you control your phone and perform transfers, launch call spying and whisper, monitor queue activity and more. All from your web browser, without the need to install anything on the client side.
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Our Sales Team is ready to answer your questions !